Frequently Asked Questions


Sharing answers to all your questions.

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How long does each package take?

Each design package takes approximately 2 – 5 weeks to complete; dependent upon client response time and feedback as well as the specific scope of work for your unique project.

How do we communicate through the design process?

We will have two initial design meetings before we begin any design work, followed by unlimited email, phone, and video call support during the duration of your design project’s timeline.

What files are included in each brand package?

All final logo designs come in all popular file formats including JPG, PDF, PNG, AI, EPS, and SVG files. Depending on your specific package additional files may be included for your brand collateral items.

How will I receive my final files?

You will receive your digital design files and images in all popular file formats in a shared Google Drive folder for easy download.

Are the files editable?

All final logo designs, business cards, and social media graphics will be finalized set pieces (not editable). Some packages come with brand collateral items that will include editable files – those will always be notated in your project proposal. You can also purchase original design files for an additional charge of $75/file.

Who orders my business cards?

You are responsible for ordering any printing of your brand collateral items including business cards, stationery, stickers etc… but I’m happy to assist you in placing these orders at the end of your project if you would like my assistance. I do know local vendors to the Austin, Texas area who I have build relationships with and trust greatly with quality.

How much work do I have to do upfront before my project?

Each brand package includes one Brand Questionnaire that must be completed the Monday before your project start date.

What do I need to have ready by my project start date?

Be sure to have your professional email address, professional phone number (if relevant) and any other contact information set and ready to use for your branding. I also encourage you to be sure to grab all your social media handles and website URL, if you haven’t already, to ensure brand ownership. Keep in mind, if I will be designing your website this must be purchased through Squarespace.

How many other clients do we work with at a time?

In order to provide the level of quality and dedication that I believe my clients deserve, I only work with 1 – 3 clients at any given point. This allows me to work much more intimately with my clients and move much faster as my response time is sooner and my ability to implement changes or edits is almost immediate.

How do I pay for my package?

After signing your project proposal, each brand package is billed in two pieces: 50% up front upon booking your project, and 50% upon your project’s completion.

What programs do you use to design your brand elements?

I use the Adobe Creative Suite; specifically, Photoshop, Illustrator and Indesign to design and develop your specific design elements. Depending on your specific project, I may also apply some fine art elements such as hand lettering, painting, watercolors, and photography to complete a truly authentic design that meets your brand’s needs.